1. Help
  2. Troubleshooting

I'm having issues with Docker Desktop® - What do I do?

If you're having trouble downloading Docker Desktop®, try these troubleshooting tips:

Is Docker® downloaded?

Is Docker® updated?

  • If NO, make sure that Docker is updated by opening the Dashboard > Settings Icon > Software updates.
  • If YES, continue down the article.

Is your OS updated?

  • If NO, update macOS® or Windows® to the latest available version.
  • If YES, continue down the article.

Does your Crown Sterling app work aside from the 'Mail' tab?

  • If NO, Checkout these articles for information on downloading the App for macOS® or Windows®.
  • If YES, continue down the article.

Does Docker® run when the app is NOT open?

  • If NO, visit THIS article for a guide to setting this up. 
  • If YES, continue down the article.

Have you deleted and re-installed Docker®?

  • If NO, delete and re-install the most updated version of Docker Desktop!
  • If YES, continue down the article

Have you refreshed the Mail Tab of your Crown Sterling App?

  • If NO, open your App, go to your Mail Tab, hold down 'command ' and 'R' or 'control' and 'R' on your keyboard (depending on Mac or PC) to refresh the page.
  • If YES, continue down the article.

Have you tried force quitting both the Crown Sterling App and Docker®, and then restarting them?

  • If NO,  Enter each platform and press "control/command ⌘+ Q". Once both are closed, open Docker® first and wait for it to load. Next open the Crown Sterling App and wait for it to load. 
  • If YES, continue down the article.

Still having trouble?

Please complete our Docker Bug Reporting Form

We are working on making this process better so your help is greatly appreciated!