If you're having trouble downloading Docker Desktop®, try these troubleshooting tips:
Is Docker® downloaded?
- If NO, please download Docker Desktop®.
- If YES, continue down the article.
Is Docker® updated?
- If NO, make sure that Docker is updated by opening the Dashboard > Settings Icon > Software updates.
- If YES, continue down the article.
Is your OS updated?
- If NO, update macOS® or Windows® to the latest available version.
- If YES, continue down the article.
Does your Crown Sterling app work aside from the 'Mail' tab?
- If NO, Checkout these articles for information on downloading the App for macOS® or Windows®.
- If YES, continue down the article.
Does Docker® run when the app is NOT open?
- If NO, visit THIS article for a guide to setting this up.
- If YES, continue down the article.
Have you deleted and re-installed Docker®?
- If NO, delete and re-install the most updated version of Docker Desktop!
- If YES, continue down the article
Have you refreshed the Mail Tab of your Crown Sterling App?
- If NO, open your App, go to your Mail Tab, hold down 'command ⌘' and 'R' or 'control' and 'R' on your keyboard (depending on Mac or PC) to refresh the page.
- If YES, continue down the article.
Have you tried force quitting both the Crown Sterling App and Docker®, and then restarting them?
- If NO, Enter each platform and press "control/command ⌘+ Q". Once both are closed, open Docker® first and wait for it to load. Next open the Crown Sterling App and wait for it to load.
- If YES, continue down the article.
Still having trouble?
Please complete our Docker Bug Reporting Form.
We are working on making this process better so your help is greatly appreciated!