ORION Messenger
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      2. ORION Messenger

      FAQs and Troubleshooting

      Here are some frequently asked questions, tips & tricks. Direct message @orionsupport with any questions.

      1. Can I change my username?
        1. During the beta there is no way to change your username. This feature will be available in the future. 
      2. How do I reset my password?
        1. During the beta there is no way to reset/retrieve your password. Make sure to save it in a safe place.  
      3. What happens if I forget my login info?
        1. You can create a new account here. Keep in mind the username will have to be different than your original account. You can use the same email.
      4. Can I delete my account?
        1. At this time we have not introduced the mechanism for deleting your account. 
      5. Can I change my Group Chat name?
        1. Yes! View details on creating and editing your group chat here.  
      6. How do I join a group?
        1. View the master group list posted on ORION. If you can't find it right away, look in the OrionBeta group chat details under links and you will see it.
        2. Once you see a group you want to join, send a direct message to the group owner listed next to the group name. Learn how to start a direct message here. 
      7. How to find links and photos posted in a chat without scrolling all the way back?
        1. Click on the chat name while in the chat.
        2. You'll see options for: Members, Media, Files, and Links. Choose what you are looking for and start scrolling.
      8. Can I login using multiple devices?
        1. Yes! You can login on your mobile and desktop devices at the same time. Click here to be directed to the login page. 
      9. Can I copy and paste images into the chat?
        1. Yes! 
      10. Is there a character limit on messages? 
        1. The limit is 4,000 bytes per message. Things like emojis take up more bytes than letters.
      11. Is there a size limit for uploading videos?
        1. Yes, the current limit is 100MB.
      12. Is there a version of ORION in Spanish?
        1. Yes! We currently support English and Spanish. This can be changed in your settings.  
      13. My app seems to not be working correctly - could it be a bug?
        1. A few troubleshooting tricks:
          1. Use the reload tool to refresh your app - located in the menu which can be found by clicking your profile picture at the bottom of the app.
          2. Log out and back in. Make sure you know your login info before doing this so you don't get locked out. 
          3. Uninstall the app, clear your browsing history, and reinstall the app.
          4. Do a hard refresh on your desktop 'shift+cmd+r' (Mac) or 'shift+alt+r' (PC).
          5. Clear your browsing data/cache.
          6. Clear the site data in the privacy settings of your browser.
          7. Check what operating system your device is on, it may need to be updated. ORION is optimized for the most recent software versions. 
          8. We recommend using Chrome and Safari for the best user experience. Give a different browser a try if you're able to and not already using one of these. 
      14. How many characters can my group chat name be?
        1. A group chat name can be 3-40 characters long.